​IHS Markit 2016 - Present

Position:
  • Manager - Global Technical Solutions | Energy
  • Product Manager – IHS DATA HUB
Tasks & Responsibilities:
  • The development of the IHS DATA HUB
  • Leading a team made up of technical experts that focus on providing both external and internal customers with fast and efficient solutions by working together to understand their issues and needs.

​IHS Markit 2014-2016

Position:
  • Technical Product Analyst - AccuSuite
Tasks & Responsibilities:
  • Provide technical product stewardship for AccuMap and AccuLogs
  • Trouble shoot and identify technical problems affecting performance and stability of AccuMap and AccuLogs
  • Work independently and closely with stakeholders to investigate and correct technical environment problems affecting AccuMap and Acculogs 
  • Provide research & expertise on client Operating systems and potential changes and impacts on AccuMap and AccuLogs
  • Compile and provide technical documentation including best practices, and white papers,etc on deployment issues and fixes.
  • Research technical blogs and forums to proactively manage issues that could be caused by updates and patches
  • Form and manage an AccuSuite Technical user forum for IT contacts 
  • Establish relationships with existing customer and IT contacts 
  • Work closely with internal IHS teams to provide direction on setting up internal environments, ie: test labs
  • Perform analysis to capture key customer / prospect feedback on environment challenges and changes
Achievements:
  • Successfully transitioned more than 400 clients from Classic AccuMap to New AccuMap

​MK-IT Solutions 2011 - 2014

Position:
  • Owner
Tasks & Responsibilities:
  • Provides IT support to small businesses and home users
  • Web design & Administration
  • Training users on both hardware and software
  • Server & Network administration
  • Data backup and recovery solutions
  • Consultation for clients trying to understand their growing IT needs
  • Trouble shooting issues and communication solutions to end users
Achievements:
  • Procedurally rebuilding a client's entire IT environment from analysis to purchasing required equipment to finalizing its setup
  • Implementation and management of numerous clients social media sites and accounts

​Calgary Academy 2007 - 2014

Position:
  • Senior Systems Administrator
Tasks & Responsibilities:
  • Worked as a member of a three person IT team that ensures all computer and techology needs are met
  • Management and administration of a large array of hardware, including laptops, desktops, as well as  both physical and virtual servers
  • Equipment research and purchasing
  • Installation of software and hardware
  • Training staff on software and hardware
  • Trouble shooting issues and communication solutions to end users 
  • Documentation of systems, procedures, and tasks.
  • Recovery and secure destruction/deletion of data
Achievements:
  • Implementing Windows Server 2012 to replace aging server systems
  • Acquiring new software and hardware based on researching end user needs
  • Transitioning staff from Windows XP (32bit) to Windows 7 (64bit)
  • Annual system refresh of over 600 laptops and desktops
  • Transitioning from physical based servers to a Hyper-V 2012 solution

​Canadian Tire 2001 - 2007

Position:
  • Senior Management
Tasks & Responsibilities:
  • Managing more than 20 employee's
  • Customer relations
  • Seasonal roll-out/changes
Achievements:
  • Transitioning old stores to new layout formats via management roles
  • Worked on store retrofits in Toronto, Calgary, Edmonton, and Red Deer

​Digital Creations 2002 - 2004

Position:
  • Owner
Tasks and Responsibilities:
  • Provided graphic design services for small businesses and non-profit organizations
  • Web design 
  • Consulting on brand identity
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