Professional Skills
- Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.
- Exceptional listener and communicator who effectively conveys information verbally and in writing
- Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
- Computer-literate performer with extensive software & hardware proficiency covering wide variety of applications
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
- Proven relationship-builder with excellent interpersonal skills
- Resourceful team player who excels at building trusting relationships with customers and colleagues
- Innovative problem-solver who can generate workable solutions and resolve complaints
- Seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships
- Highly motivated self-starter who takes initiative with minimal supervision
- Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts
Information Technology Skills
- Proficient in past and present Windows platforms both 32bit and 64bit (98, XP, Vista, 7, Server 2003, Server 2008, Server 2012)
- Proficiency in Microsoft Office (2003, 2007, 2013, Office 365)
- Skilled with system & server visualization through Microsoft's Hyper-V platform (2008 & 2012)
- Experienced in past and present platforms such as Mac OS, Linux, Ubuntu, Novell Zenworks, Novell Suse
- Experienced in implementation and use of web platforms such as Google Business Apps and Microsoft Office 365
- Full understanding of home, office, and educational based AV equipment including SMART Boards, VPU/Projectors, sound systems
- Adept in Adobe products including Creative Suite & Creative Cloud
- Experience with networking hardware including cabling (fibre, Cat5e, POE), routers, switches, wireless AP's, and firewalls
- Mail server management and migration
- Expert level knowledge in the maintenance of a variety of hardware systems including Windows, Apple, and Android based platforms
- Help Desk & Technical support
- Web 2.0 and Cloud migration
- Business intelligence and thoughtful technology integration
- Hard drive data recovery using both software and hardware
- Dell Certified Technician